Privacy and Security

Privacy
We shall treat all personal information you give us as strictly confidential and no personal information will be made available to unauthorised third parties, unless obliged to do so by law or legal process.

When you forward personal information including your name, email address, mailing address and credit card details to us, your browser will encrypt such information before it is sent to us. Once received, we will protect such information from unauthorised access and use.

Our web sites use cookies to customise the site and make your visit more user-friendly. Cookies cannot in any way harm your computer and is an industry standard. Furthermore, any user may configure his/her browser not to accept cookies. Clients will only receive email concerning bookings and payment status. Your data and privacy will be protected along the above guidelines.

Security
SSL Encryption Technology:
We use Secure Sockets Layer (SSL) to ensure that all information sent to us through the booking forms is for our attention only. This software is an industry standard in secure, online transaction. It encrypts your information and makes it impossible for anyone to read while in transit.

Your Credit Card is Safe:
1.Your credit card information is transferred to our system via the SSL technology in an encrypted format and stored on our database in the encrypted format without a single person viewing the information.
2. On receipt of your reservation, we double check availability, rates and other relevant information. It sometimes may take up to 48 hours for us to do so.
3. When we are sure your booking is in place, we send you a booking confirmation.
4. Payment (either a deposit or full payment) is then charged to your credit card. This is done electronically by means of a payment gateway and your card details are not revealed to anyone.
However, should your card fail and we do not receive a specific reason from the bank, a consultant will try to process the transaction manually and if not successful inform you of the failure.
4. Your credit card information is kept in encrypted format on our system until after your South African tour (in case of refunds for cancellations) and then deleted.